Secrecy at Apple

Apple has a ‘SWAT team’ to deal with accidental emails

Apple’s infosec team has a protocol for your reply-all mistakes.
Secrecy at Apple

Apple has a ‘SWAT team’ to deal with accidental emails

Apple’s infosec team has a protocol for your reply-all mistakes.

What does one of the world’s most secretive companies do when an employee accidentally cc’s the wrong Susan?

A lot of “leaks” are accidental, an Apple employee said during the question-and-answer portion of an internal security briefing earlier this month, a recording of which was obtained by The Outline. Copying the wrong person on an email or inviting them to a meeting could result in sharing information that was supposed to remain confidential. “There’s a lot of people at the company with the same name,” this employee said.

“Those happen a lot,” said Lee Freedman, Apple’s Director of Worldwide Investigations and one of the leaders of the presentation, which was titled “Stopping Leakers - Keeping Confidential at Apple.”

Rare Gratitude

“We’ve actually worked with infosec to set up a sort of SWAT team that deals with that the second we get it,” he said. “Anybody who hasn’t read the message, we pull it back. We then go through anybody who received the message and see who was disclosed” — Apple’s lingo for who is authorized to know about a product — “and then get down to the list of people who were not disclosed and opened the message, and we will go out and individually speak to those folks. See what they had, remind them of secrecy obligations, that sort of thing.”